Tuesday, October 25, 2011

The Emergence of Digital Secret Social Clubs

This is a repost of an article I wrote for my work blog in September on the rise of the secret social club in the digital space.
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The idea of the secret social club has been prevalent in the real world throughout much of history. However, until recently, this was not replicated in the digital space. In the last few years, status stories shared via social platforms and in real life have become increasingly more attractive and prevalent. Digital secret social clubs have begun to actively tap into these status stories. These clubs unify members not only through their exclusivity but also through shared passion points. They provide members a way to be on the inside, “in the know” about specific passions from food to art to travel. These clubs also give their members the outlet to be able to lead the way to the “unique,” the “cool,” and the avant-garde in their community.

The idea of the secret social club taps into some key emotional needs of consumers:
  • The desire for unique stories to tell 
  • The promise of “shared” experiences
  • And, the feeling of increased social status.
As noted, in Trendwatching’s report, Statusphere: "When individuality is the new religion, owning or experiencing something no one else has is the ultimate status fix.” Secret social clubs are directly answering that need by providing participants stories that aren't common knowledge for the masses and helping consumers tell their own status-yielding stories to other consumers.
  • Excursionist is a members-only travel site where travel is tailored to a consumer’s passions and around unique experiences. The trips are curated by world-renowned experts and guided by people in the local community.
  • The Global Party is a worldwide extravaganza featuring luxury lifestyle brands and 80,000 of the world's elite inspired by the adventures of fictional character, Phileas Fogg. 80 exclusive parties will take place in venues across the globe all launching within 24 hours. This is based around an effort to raise funds and awareness for a collection of charities around the world.
  • Diner en Blanc is an exclusive pop-up secret dining society. Members must dress in white to recognize each other and everyone brings his or her own food, tables, chairs and glassware to a secret but public location, which is revealed shortly before the start of event.
Secret social clubs allow brands to reward loyalty in a smart way. Brands can provide well thought out and unique incentives. For example, the Patron Social Club encourages consumer participation by promising the more a person participates the more likely he or she is to get an invite to one of the secret dining society events. This intrigues and engages consumers well beyond a simple offer or coupon.

The one of the strengths of these branded social clubs is that they share credible and original content that’s engaging and relevant to their target audience. They create compelling content their consumers actually want to consume. Moreover, these secret social clubs provide a holistic experience for their members by taking digital experience off-line into real life social engagements and then bringing the real life engagements back into the online experience. The branded secret social clubs have found clever ways to engage the social media audience to amplify an experience that already works well in the physical world.

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